FREE SHIPPING ON USA ORDERS OF $35+

Store Policies

OVERVIEW

This website is operated by ChemoFashionScarf. Throughout the site, the terms “we”, “us” and “our” refer to ChemoFashionScarf. ChemoFashionScarf offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following store policies, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Placing Orders

Order By Telephone: 800-552-0589
Order Online: www.ChemoFashionScarf.com
ChemoFashionScarf business hours are Mon.-Fri, 9am-4pm PST.
We are closed on major holidays and weekends.

 

Payment

All orders must be pre-paid in order to ship. We accept credit card and debit cards with Visa, MasterCard, Discover and American Express logos. We also accept payment by Paypal. Order billing information must match credit card billing information for orders to process.

 

Cancellations

Orders placed via ChemoFashionScarf.com can only be cancelled if the order has not shipped. Contact us via telephone at 800-552-0589 to cancel an order. Please have your order number ready.

 

Return Policy

ChemoFashionScarf accepts returns of new, unworn merchandise returned to us within 30 days of receipt of shipment. Product must be returned in new, resellable condition. Please contact us at Tel: 1(800)552-0589 for a return authorization number. Return shipping fees are the responsibility of the buyer. Please make sure you purchase delivery confirmation of your returned items. We are not responsible for returned packages that are never received. ChemoFashionScarf does not provide pre-paid return labels. Original shipping fees are not refunded. Packages post-marked after the 30 day returns period will not be accepted for return. Please make sure you have submitted an order with a valid address. ChemoFashionScarf is not responsible for packages that are miss-delivered or non-delivered because of an invalid address. We also do not refund shipping fees for packages that are delivered back to us from the US Post Office due to delivery issues.

Returned products must be shipped to our Distribution Center at:

Chemo Fashion Scarf
13692 Newhope Street
Garden Grove, CA 92843

 

Exchange Policy

Chemo Fashion Scarf offers (1) complimentary exchange per Order#. What this means is that we will cover the cost of sending the exchanged package back to you. Customer pays initial return shipping fees. In your return package, please note the new item (either item name or style#) you wish the receive in exchange.

Exchanges are processed if the item requested is in-stock. Requested item must be of equal or lesser value. Any remaining balance after the exchange will be refunded to you. If requested item is in stock, we will automatically exchange the item. If the item is not in stock at the time of exchange we will automatically issue a product refund. Exchanges are shipped via US Post First Class mail. Exchanges are sent to the same address as the original order and cannot be delivered to a different address. Customer pays all shipping fees for any subsequent exchanges or returns.

 

Refund Policy

Packages that are returned to us for a product refund are processed within 1-3 business days. Refunds are credited back to the original form of payment. Any refunds issued will be for the purchase price of the returned item(s). Shipping and handling charges are non-refundable. Any discount associated with the returned products will be voided.

Once a refund is initiated, it may take 2-3 business days for your refund to display on your credit card statement.

 

Damaged Items and Shortages

Please report any damaged or missing items within seven (7) days of delivery by calling our Customer Service Center from 9 AM to 5 PM Pacific Standard Time, Monday to Friday (excluding holidays). If product is delivered defective, we will repair or replace item at our discretion.

 

Product Disclaimer

Due to the nature of fabric, there may be slight differences in color, texture and size. Due to the differences of printed colors in brochures and computer monitor display settings, colors of items shown in our catalogs and on our website may vary slightly.

 

e-Gift Card Terms & Conditions

These terms and conditions apply to Chemo Fashion Scarf e-gift cards:
• The ChemoFashionScarf.com e-Gift Card ("e-Gift Card") can only be used online at ChemoFashionScarf.com.
• ChemoFashionScarf.com e-Gift Cards do not expire and we do not assess any service fees for non-use.
• e-Gift Cards will not be replaced or refunded if lost or stolen. Chemo Fashion Scarf is not responsible for lost e-Gift Cards.
• e-Gift Cards will not be returnable or exchangeable for cash, except in states where required by law.
• Coupons and other discounts may not be used to purchase e-Gift Cards.
• e-Gift Cards cannot be used to purchase e-Gift Cards.
• Purchase amounts that exceed the value of the tendered e-Gift Card will require a credit card for the balance due.
• e-gift cards cannot be reloaded, resold or transferred except to the extent required by law.
• ChemoFashionScarf.com reserves the right to refuse the use of e-Gift Cards that are deemed fraudulent at our discretion.
• All terms enforced except where prohibited by law.


Acceptance of these Terms and Conditions
Your purchase or use of a e-Gift Card constitutes acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice.

 

Domestic Shipping

We currently ship to the continental USA including Alaska and Hawaii.

ChemoFashionScarf™ships all items via the US Post within 1-2 days of receiving your order unless your order is placed Saturday-Sunday. Weekend orders are shipped the next business day. Orders placed on national holidays observed by the US Post Office will be shipped the following business day. You will receive an e-mail notification with tracking information and shipping details once your order has been shipped. If for any reason there is a delay or cancellation to your order we will contact you. ChemoFashionScarf™  is committed to shipping your package as fast as possible.

Estimated delivery for regular mail:

  • California: 1-2 Days
  • All other Continental States: 3-5 Days
  • Hawaii: 2-3 Days

On average, our customers receive their product within 3 days of the shipping date. Please check your tracking number for updated delivery information.

Shipping Fee: $3.50 flat rate for all US orders. Packages are shipped via US Post Office, First Class Mail or Priority Mail.

 

Undeliverable Merchandise

Please ensure you have supplied a valid, deliverable shipping address on your order. You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.

 

International Shipping

We currently ship to Canada, Australia & the United Kingdom.

Estimated delivery for international mail:

  • Canada: 6-10 Days
  • Australia: 14-21 Days
  • United Kingdom: 14-21 Days

Shipping Fee: $26.50 flat rate for all international orders. Packages are shipped via US Post Office, International Priority Mail.

ChemoFashionScarf™ ships all international orders via US Post Office, International Priority Mail. International packages typically arrive between 14-21 Post Office Business Days but may take as long as 30 days or more depending on your countries customs and/or postal policies.

Please be patient for delivery of your package as international delivery times are ultimately out of our control. We do our part in ensuring your items have been shipped out ON TIME, to the address as requested and by a reputable shipping option. Delivery time may vary due to delayed post office processing, Customs processing times(which may take up to 30 days), local postal delivery times, unforeseen weather & natural disasters.

Disclaimer:
The US Post Office provides a Tracking Number or Parcel Number for all international packages. Tracking information is recorded up until the package leaves the USA for your countries customs. Once the package has left the USA, the package is untraceable. The US Post Office & ChemoFashionScarf assumes no liability or responsibility of the delivery of your package. This responsibility then falls under your customs & local postal service. Sometimes your local post office will allow tracking of your package within your country. Please call them to confirm.

The US Post Office does not guarantee time or delivery date of packages and only supply an estimated delivery date. When purchasing from another country, there is a risk that packages may be lost or not delivered. This is a risk you take. The US Post Office & ChemoFashionScarf are not responsible for lost packages or untimely delivery due to events out of our control.

ChemoFashionScarf elects to receive packages that were non-deliverable. Most non-deliverable packages are received back between 30-45 days. If your package is delivered back to us we will refund you the cost of the products. We cannot refund you your order if your customs or local postal delivery has lost your package as this was out of our control. We also would not know if the package was ultimately delivered in an untimely manner.

If it has been more than 30 days and you still have not received your package, please contact your local postal service or customs agency. The US Post Office will not be able to locate your package once it leaves the USA.

 

 

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