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Easy Returns. Free Exchanges.

Returns, Exchanges & Refund Information

ChemoFashionScarf.com accepts returns & exchanges of new, unworn merchandise returned to us within 35 days from date of shipment. Product must be returned in new, resellable condition with garment and hang tags attached. E-gift Cards are final sale.

 

EASY RETURNS

Use our automated system to create a paid return label. Your refund will be debited $4.99 for using this service. Service is available for domestic orders only. Alternatively, you may ship your package in any manner you choose to: ChemoFashionScarf.com Attn: Returns 11541 Salinaz Ave, Garden Grove CA 92843. Please note: For customers using our automated return system, please do not return catalogs or any literature as this may result in your package being returned back to you due to insufficient postage. Catalogs are yours to keep or give away to another in need.

 

BOGO - BUY TWO (2) AND GET (1) MORE AT 50% OFF RETURN AND REFUND POLICY

For orders that qualified for the Buy Two and Get One More at 50% Off promotion, the BOGO discount originally applied will be forfeited and may not be reused on product returns and exchanges. If you return an item purchased as part of a BOGO discount, (such as Buy Two and Get One More at 50% Off), the discount applied to this order will be forfeited and may not be reused. To receive a full order refund, all items ordered must be returned. If regular priced product(s) are returned and you keep the discounted item, the 50% discount you initially received will be deducted from your refund if your remaining order no longer qualifies for the promotion. If you return the discounted item, you will receive a refund on the actual price paid for that item.

 

FREE EXCHANGE

ChemoFashionScarf.com offers (1) complimentary exchange per order. Use our automated system to create a pre-paid exchange label. Include a note letting us know what item you'd like instead, either item name or style#. You can exchange each returned item for a single new item. Additional items cannot be added to your exchange. Exchanges are automatically processed if the item requested is available. Any remaining credit after the exchange will be refunded to you. Any balance due must be paid before the exchange package is shipped. An invoice will be e-mailed with a link to pay the remaining balance due. Customer will have 2 days to pay any remaining balance due on the exchange. If customer does not pay the remaining balance after two days or if the item(s) requested is not in stock at the time of exchange, a product refund will be issued minus the $4.99 return label fee for the use of the return label service. Exchanges are shipped via US Post First Class mail and sent to the same address as the original order. Service is available for domestic orders only. ChemoFashionScarf.com offers (1) complimentary exchange per order. For subsequent exchanges, A fee of $9.99 will be assessed for using our automated system to create a pre-paid exchange label. Please note: For customers using our automated exchange system, please do not return catalogs or any literature as this may result in your package being returned back to you due to insufficient postage. Catalogs are yours to keep or give away to another in need.

 

BOGO - BUY TWO (2) AND GET (1) MORE AT 50% OFF EXCHANGE AND REFUND POLICY

For orders that qualified for the Buy Two and Get One More at 50% Off promotion, the BOGO discount originally applied will be forfeited and may not be reused on product returns and exchanges. If you wish to exchange an item purchased as part of a BOGO discount, (such as Buy Two and Get One More at 50% Off), the discount applied to this order will be forfeited and may not be reused. An even exchange will occur only if the exchanged item is the same style and price as the returned item. If you wish to exchange your returned items for different styles, the items you select for exchange will be invoiced at full price. You can exchange each returned item for a single new item. For items returned for exchange the return credit will be calculated based on the BOGO return and refund policy (as stated above). Return credit will be applied to the exchanged item and an invoice will be e-mailed with a link to pay the remaining balance if applicable. The BOGO discount cannot be reused as part of the exchange.

 

REFUNDS

Packages that are returned to us for a product refund are processed within 1-3 business days. A email notification will be sent to you once a refund is initiated. Refunds may take 2-3 business days to be posted to your credit card account. Refunds are credited back to the original form of payment. Refunds issued will be for the purchase price of the returned item(s) and if applicable, minus the $4.99 return label fee. Shipping charges are non-refundable. Please Note: Returned items must be returned in new, resellable condition with garment and hang tags attached. Items that are returned back to us in used condition will be issued a refund minus a 50% restocking fee plus the return label fee.

 

FINAL SALE

Items marked Final Sale or items ending in .97 cents are non-returnable. All COVID-19 (coronavirus) related merchandise including but not limited to fully sewn face masks, face mask filters or bandana squares for DIY face masks are final sale merchandise and cannot be returned due to hygiene concerns. E-gift Cards are final sale. Final Sale merchandise returned back to us will be disposed of and will not be refunded. Final Sale merchandise is FINAL SALE - No returns or exchanges. 

 

 

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