Returns, Exchanges & Refund Information
ChemoFashionScarf.com accepts returns & exchanges of new, unworn merchandise returned to us within 35 days from date of shipment. Product must be returned in new, resellable condition with garment and hang tags attached. E-gift Cards are final sale.
Use our automated system to create a paid return label. Your refund will be debited $4.99 for using this service.Service is available for domestic orders only. Alternatively, you may ship your package in any manner you choose to: ChemoFashionScarf.com Attn: Returns 11541 Salinaz Ave, Garden Grove CA 92843.
ChemoFashionScarf.com offers (1) complimentary exchange per order. Use our automated system to create a paid exchange label at no cost to you. Include a note letting us know what item you'd like instead, either item name or style#. Exchanges are automatically processed if the item requested is available. Any remaining credit after the exchange will be refunded to you. Any balance due must be paid before the exchange package is shipped. An invoice will be e-mailed with a link to pay the remaining balance if applicable. If the item(s) requested is not in stock at the time of exchange we will automatically issue a product refund. Exchanges are shipped via US Post First Class mail and sent to the same address as the original order. Service is available for domestic orders only. Customer pays all shipping fees for any subsequent exchanges or returns.
Packages that are returned to us for a product refund are processed within 1-3 business days. A email notification will be sent to you once a refund is initiated. Refunds may take 2-3 business days to be posted to your credit card account. Refunds are credited back to the original form of payment. Refunds issued will be for the purchase price of the returned item(s). Shipping charges are non-refundable.
RETURN FREE GIFT WITH PURCHASE ORDER
If a customer wishes to return an order which qualified for a free gift with purchase, the order can only be refunded if the free gift item is also returned. Free gift item must be returned in new, unused condition. If you do not include the free gift item with your return and after your refund is calculated your remaining order transaction total no longer meets the minimum order total to qualify for the free gift, we will deduct the full value ($13.98 to $23.39) of the gift from your refund. If part of a qualifying order is returned, which leaves the remaining transaction total of the order at $75 or greater, the gift can be retained by the customer.
All face masks or face coverings including but not limited to fully sewn face masks or bandana squares for DIY face masks are final sale merchandise and cannot be returned due to hygiene concerns.